We offer a 60-day refund policy for all items which have not been used, contains all the original packaging of the item/s and are returned in sellable condition. The buyer must return the item/s back to our Returns department within the stated time and in the correct condition to be able to reclaim a refund for these. Any items which are used or deemed unsellable upon receiving back will not be entertained for any refunds. If a free returns option is not made available to the buyer than it is buyers responsibility to ensure that the items are sent back at the correct address and and with the right postage and tracking details. If an item is lost or damaged while in transit whereby the buyer had the responsibility of returning the items back at their on cost, the seller that is Brooklyn Big And Tall will not be obliged to refund any costs or the value of the sales transaction in question. We operate a fair and customer friendly returns and refunds policy and our customer services team will try their best to assist in all cases. We hope that our customers will be able to take advantage of our flexible returns and refunds policy resulting in a satisfied transaction.
As we offer free delivery for all of our items for all mainland UK however we do not offer free returns. Our standard returns policy is that you can return an item within 14 days from the day you receive your item/s. You will need to email us at firstname.lastname@example.org to inform us of your intention to return the item alternatively you can call our customer services team on 00442086808709/ 00442086679510 and get an authorisation directly. You will be provided a returns authorisation number in order to return the item back and get a refund successfully. Whilst we expect our customers to try the items for size/style and quality and if an item is not suitable for whatever reason we expect them to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for a refund.
We offer 28 days exchange policy for all purchases from the date you receive the item/s. If you wish to exchange an item for a different size/style, you will need to email us at email@example.com to inform us of your intention to exchange an item. Alternatively you can call our customer services team on 00442086808709/ 02086679510 and arrange an exchange over the phone. You will be provided an exchange authorisation number which you will need to quote on a note in the parcel along with the size and colour you wish to exchange for. Kindly note that all customer who wish to exchange an item need to pay for arranging to send the item back. We may also charge for a replacement postage cost however this will be determined based on the weight and dimensions of the exchange item requested. Our customer services team will get in touch to inform you of any charges you may need to pay.Whilst we expect our customers to try the items for size/style and quality and if you wish to exchange an item, we expect you to take reasonable care to ensure that the item is returned in a sellable condition. Any item which are deemed to have been used/ not suitable for a resale will not be entertained for an exchange.
Kindly note that we process all returns twice a week therefore kindly allow 48-72 hours for any refunds/ exchanges to be processed.
Our Returns/Exchanges address is as follows,
Mail Order Department
Brooklyn Big And Tall
5 Wealdstone Road